Sunday, 7 June 2009

Textmaker: the nightmare continues

Whew! I have finally got a working Textmaker (and chums) on my system. It took a bit of doing. See earlier posts for my first frustrations. This week Softmaker finally sent me the licence number I needed and links to click for a new download. So I downloaded. That was the only easy part.

Does Textmaker work on the 'unlock code' principle? No, that would be too simple.
Does Textmaker work on the 'overwrite and amend' principle? Nope. That might be user-friendly.

Textmaker expects you first to have uninstalled the trial version that you had. BUT IT DOES NOT TELL YOU THIS.

That's where my woes began. All I ever got was the trial version, continually counting down the time until it ran out and inviting me to acquire the full version. Huh!

The one good thing about Textmaker is that they are quite quick at answering emails. They tried to help. They don't rush to apologise, however, and can slightly give the feeling that you are being dense by not understanding some of the usual Linux command line goobledygook that they throw at you.

They sent me a command to put in Terminal to uninstall the trial version. Hurray. It worked. I was then able to install the new version.

This was sort of OK except that Textmaker and its two chum programs failed to put themselves into the Applications menu and so were difficult to start. (I didn't know about Alt-F2 as a way to start programs at that point.) Textmaker's help failed at this point, and I had to search around in Google and Ubuntu forums until, somehow, I solved the problem myself. I don't know quite how I did it and I'm not sure I could do it again.

Anyway, it all works now.

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